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Official Service Contractor, Shipping, Decorating, and Booth Construction Information

Official Service Contractor, Shipping, Decorating, and Booth Construction Information

The Official Service Contractor for WTC 2014 is:

901 E. South Street
Anaheim, CA 92805
Phone: 714-254-3410

Exhibitor Services Online Manual
Exhibitors will receive a link to access the services manual online on March 17, 2014. The online manual will include order forms for all services, including utility specifications and charges, audiovisual equipment, floral, booth furnishings, booth cleaning services, catering and labor rates. Exhibitors are encouraged to place orders no later than two weeks before the opening of the meeting to take advantage of discounts and minimize delays during set-up. Be sure to consult each form for deadlines, as they may vary depending on the supplier. Special electrical requirements must be arranged directly with the Convention Center. All rates and specifications will appear in the Exhibitor Services Online Manual.

Freeman Online®
Freeman’s internet online ordering services, Freeman Online® is available for your convenience to order all Freeman services, view show schedule, or print order forms. Once your show is available online you will receive an email which includes a direct link to Freeman Online®. To place online orders you will be required to enter your unique Login ID and Password. If this is your first time to use Freeman Online®, click on the “Register” link in the top right corner to create a new account.

To access Freeman Online® for WTC without using the link, go to and click on the “Login” link in the top right corner. If you need assistance with Freeman Online® please call our Customer Support Center at 1-888-508-5054.

Shipping Information (Collect shipments will not be accepted.)
Advance Shipments
All advance shipments should be labeled as follows:

WTC 2014
Exhibiting Company Name
Booth # __________
245 South Spruce Avenue
Suite 100
South San Francisco, CA 94080

Freeman will begin accepting crated, boxed or skidded materials on Tuesday, June 24, 2014 at the above address. To avoid additional after deadline charges, materials must arrive by Friday, July 18, 2014. The warehouse will receive shipments Monday through Friday during the hours of 8:00 am – 4:00 pm. To check on the arrival of freight, please call 714-254-3410 and ask for Exhibitor Services.

Show Site Shipments
Freight should be labeled as follows:

WTC 2014
Exhibiting Company Name
Booth # __________
Moscone West
800 Howard Street
San Francisco, CA 94103

Shipments to show site will not be accepted prior to Friday, July 25, 2014.

Installation Schedule
Friday, July 25 8:00 am - 4:30 pm
Saturday, July 26 8:00 am - 4:30 pm
Sunday, July 27 8:00 am - 2:00 pm

Dismantle Schedule
Wednesday, July 30 6:30 pm – 9:30 pm
Thursday, July 31 8:00 am – 4:00 pm

Booth dismantling may not begin before 6:30 pm on Wednesday, July 30. All exhibit material must be packed and ready for shipment by 12:00 pm, Thursday, July 31.

Please have all personal and loose exhibit materials secured or packed and labeled on Wednesday evening, July 30 before leaving your exhibit area. WTC and Freeman are not responsible for items left unsecured and unpacked within your exhibit area after the close of the show.

Outbound Shipments
Our Exhibitor Services Department will gladly prepare your outbound Material Handling Agreement and Labels in advance. Complete the Outbound Shipping Form found in your Exhibitor Services Online Manual. Fax this back to exhibitor services at 469-621-5617 and your paperwork will be available at the show site. Be sure your carrier knows the company name and booth number when making arrangements for shipping your exhibit at the close of the show.

Material Handling
Please refer to the material handling rate sheet for charges located in your Exhibitor Services Online Manual.

Booth Construction
Every exhibit space should allow for the visibility of other spaces. The following rules for booth construction ensure that every exhibitor has reasonable site lines to the aisle. All exhibits must conform to the standards set by the Health Convention and Exhibitors Association, which are as follows: No obstructions in the front half of the booth above a height of 48-inches are permitted. The booth height of 8-feet, inclusive of company name and logo, may be maintained up to 50% of the distance from the back wall toward the front of the space.

Ceiling height in Moscone West is 27 feet. Island height is restricted to 20-feet unless approved by WTC Exhibit Management.

Hanging signs are allowed to be suspended from the ceiling of the exhibithall as long as they adhere to the height restrictions of individual booth construction as outlined in the Exhibitor Prospectus. All suspended signs from the ceiling must be confirmed and approved by WTC Exhibit Management. Electrical or other mechanical apparatus must be muffled so noise does not interfere with other exhibitors. The reverse side of any wing panel extending from the back wall of a display must be draped in order to avoid raw exposure to a neighboring booth or aisle.

To remedy instances of noncompliance, WTC Exhibit Management will have exposed areas draped at the exhibitor’s expense.

No part of any equipment, or signs relating thereto, shall be posted, nailed or otherwise attached to columns, walls, floors, or other parts of the building or its furniture, in any way to deface same; damage arising by failure to observe these rules shall be payable by the exhibitor.

In-line Booth
An in-line booth is 10-feet wide, 10-feet deep, and 8-feet high.

Corner Booth
A corner booth is 10-feet wide, 10-feet deep and 8-feet high and is at the end of a row of in-line booths with access to two through aisles.

Island Booth
An island booth is 20-feet wide and 20-feet deep or larger. The island exhibitor receives the following benefits: a) waiver of the 8-foot height restriction; b) waiver of sidewall restrictions; and, c) increased visibility from all areas of the exhibit hall. Island booths MUST allow at least 40% show visibility on each side. Island height is restricted to 20 feet unless approved by WTC Exhibit Management. Scale drawings for 20 x 20 booths or larger are due to Exhibit Management by March 17, 2014. Drawings not in compliance with the 40% site rule will be rejected.

Multi-Level Booth
Please note the following rules that apply to multi-level booths:
• A drawing from a U.S. licensed structural engineer of a multi-level booth must be submitted to the WTC Exhibit Manager at least ninety (90) days in advance of the first move-in day (July 25, 2014) to allow sufficient time for any needed corrections.
• One 2A10BC-type fire extinguishers must be on each level of the display, easily available and unobstructed from view.
• All areas under multi-level booths must be equipped with a UL approved battery operated smoke detector attached to the ceiling or understructure.
• No ceilings are allowed on the top most level.
• If any deck is designed to hold over 10 people, a second staircase is required for emergency evacuations.
• All stairways must be at least three (3) feet in width and must be equipped with a handrail on at least one side.

Booth Furnishings and Decorations
WTC provides the pipe and drape, 8-foot high backdrop, 36-inch side rails, and a 2-line name sign. Booth carpeting is mandatory and is the responsibility of the exhibiting company. Additional signs for display purposes may be ordered from the official decorator. Order forms for the rental of furniture and other special materials will be included in the Exhibitor Services Online Manual.

Labor: Carpenters, Expo Workers, and Exhibitor Appointed Contractors
The official contractor will have available a staff of carpenters, decorators, and laborers during the periods of installation and dismantling. Please note that union regulations require that carpentry and labor involved in the installation and dismantling of exhibits must be done by accredited union labor. While every effort is made to minimize the exhibitor’s cost to install and exhibit on the show floor at the convention center, the practices of the nation’s building trades will be followed. This means that union labor must be used where applicable. To avoid any misunderstandings in advance or at the show on this specific point, contact show management by letter for additional clarification.

Exhibitors shall employ only union labor, as made available by official contractors in the installation or dismantling of their exhibit and in its operation when required by union agreements. An exhibitor using an outside contractor for the above work must employ only union display companies and must notify Exhibit Management no later than 30 days prior to the meeting identifying the contractor(s), listing the supervisory personnel, and supplying evidence of adequate liability insurance coverage by original copy. Further details and regulations will be included in the Exhibitor Services Online Manual.

Storage of Crates and Boxes
Storage of crates and boxes can be arranged with Freeman, as outlined in the Exhibitor Services Online Manual. All cartons, crates, containers, packing materials, etc., that are necessary for re-packing, must be labeled with “empty” stickers, and they will be removed from the floor by Freeman. Crates and boxes cannot be stored behind booth displays. Proper identification tags will be available at the Freeman Service Desk.